Terms of Use (CGU)
Version dated : May 13, 2025
Website : www.mons-fromages.com
1. Purpose
These Terms of Use define the terms and conditions for accessing and using the website www.mons-fromages.com, owned by MHM, by any user.
2. Site Publisher
MHM
91 allée de l’Auvergnat
42370 Saint-Haon-le-Châtel, France
SIRET: 98268191800016
Publication Director: Laure Dubouloz
Email: laure@mons-fromagerie.fr
Phone: +33 (0)4 77 64 40 79
Web hosting: OVH, 2 rue Kellermann, 59100 Roubaix, France
3. Site Access
The site is freely accessible to any user with an internet connection. Some services (online ordering, customer account) require account creation or the submission of personal data.
4. Features Available
The website allows users to:
– Learn about Maison MONS and its products
– Order cheeses online for home delivery (via Chronofresh)
– Click & collect in selected shops (seasonal availability)
– Subscribe to our newsletter
– Create a customer account
5. User Obligations
The user agrees to:
– Not use the site for illegal purposes or to disrupt public order
– Not interfere with the technical functioning of the site
– Provide accurate information when creating an account
6. Intellectual Property
All site content (texts, images, videos, logos, trademarks) is protected by intellectual property laws and is the exclusive property of MHM or its partners. Any reproduction or use without prior written consent is strictly prohibited.
7. Personal Data Protection
Data collected through the website is processed in accordance with our [Privacy Policy] (to be inserted). Users have the right to access, modify, delete, or oppose their data, in compliance with GDPR.
8. Cookies
The site may use cookies to enhance user experience and for analytics purposes. Users can manage their preferences at any time via the consent banner provided.
9. Liability
MHM strives to ensure the accuracy of the information presented but cannot be held liable for errors or temporary inaccessibility. Use of the site is at the user’s own risk.
10. Modifications to the Terms
MHM reserves the right to modify these Terms at any time. The current version is the one available on the site at the time of consultation.
11. Applicable Law and Jurisdiction
These Terms of Use are governed by French law. In case of dispute, only French courts shall have jurisdiction, unless mandatory legal provisions state otherwise.
Terms of Sale (CGV)
Version dated : May 13, 2025
Website : www.mons-fromages.com
1. Purpose
These Terms of Sale govern purchases made on the website www.mons-fromages.com by MHM, for customers located in mainland France.
2. Seller Identity
MHM
91 allée de l’Auvergnat
42370 Saint-Haon-le-Châtel, France
SIRET: 98268191800016
Email: mons@mons-fromagerie.fr
Phone: +33 (0)4 77 64 40 79
Publication Director: Laure Dubouloz
3. Products
The products offered are ripened cheeses and dairy items, available while supplies last. Each product includes a detailed description and required legal information (origin, ingredients, approximate weight, etc.).
⚠️ Cheeses are perishable products and may vary slightly in weight or appearance.
4. Orders
The customer selects products, adds them to the cart, confirms the order, and completes payment. A confirmation email is sent once the order is validated. The sale is considered final only upon receipt of payment.
5. Click & Collect
Click & collect service is available during specific periods (usually September to October), in select stores (excluding La Platière boutique).
Customers choose the store and pick-up time from the available slots.
No shipping is offered for click & collect orders.
6. Delivery
Deliveries are made within mainland France only, via Chronofresh, to ensure cold-chain compliance.
Estimated delivery time: 24–48 hours after shipment (excluding weekends and public holidays).
Delivery fees are displayed at checkout.
MHM cannot be held responsible for delays due to the carrier.
⚠️ If the recipient is absent at delivery, no refunds will be issued for perishable goods.
7. Pricing
Prices are in euros, including all taxes (VAT). Delivery fees are not included and are shown before order confirmation.
8. Cheese Weights
Our cheeses sold by weight are hand-cut by our team, just like in-store. We do our best to match the indicated weight as closely as possible. Small variations may occur, as each piece is unique but the care we take is always the same.
9. Payment
Payment is made online by credit card through a secure platform. Orders are considered confirmed only once payment is validated.
10. Right of Withdrawal
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to perishable goods such as fresh food products.
No returns or refunds are possible, except in the case of a clear error or defective product.
11. Customer Service / Complaints
For any questions or complaints, customers can contact us at:
📧 mons@mons-fromagerie.fr
📞 +33 (0)4 77 64 40 79
In the event of an unresolved dispute, customers may use the European online dispute resolution platform:
👉 https://ec.europa.eu/consumers/odr
12. Liability
MHM shall not be held responsible for non-performance of the contract due to force majeure, shipping disruptions, or product unavailability.
13. Personal Data
Personal data is handled in compliance with GDPR. For more details, see our [Privacy Policy] (to be inserted).
14. Applicable Law and Jurisdiction
These Terms of Sale are governed by French law. In case of dispute, only French courts shall have jurisdiction.
15. Mediation – Dispute Resolution
In accordance with Articles L.612-1 and following of the French Consumer Code, customers have the right to seek free mediation in case of a dispute with MHM.
MHM is affiliated with the CM2C mediation service.
Mediator contact:
CM2C – 49 rue de Ponthieu, 75008 Paris
📧 contact@cm2c.net | 📞 01 89 47 00 14
🌐 www.cm2c.net
Customers may also use the European online dispute resolution platform:
👉 https://ec.europa.eu/consumers/odr